Four key disconnects between advisers and female clients
A recent study by Schroders and Ad Lucem highlights significant challenges and opportunities for advisers to address the evolving needs of female clients.
Satisfaction
South African Customer Satisfaction Index – Who got the most “likes” in the life industry?
The latest South African Customer Satisfaction Index (SA-csi) for life insurance has just been released. According to Consulta that conducted the research “insurers are heading into an environment where consumers will be under […]
South African Customer Satisfaction Index – Who got the most “likes” in the life industry?
The latest South African Customer Satisfaction Index (SA-csi) for life insurance has just been released. According to Consulta that conducted the research “insurers are heading into an environment where consumers will be under […]
Customer Satisfaction Index – What do financial services clients think?
“2020 looks set to be an epic fight for survival as numerous socio-economic factors come into play that will further challenge businesses and their ability to achieve greater levels of customer satisfaction in […]
SA medical aid Customer Satisfaction Index – Medihelp and Bonitas score high on TCF
Medical schemes are facing tremendous pressure in a low growth market where customer expectations and utilisation are very high and increasing, while loyalty is on the decline as a result of lower price […]
South African Customer Satisfaction Index – Who has the most satisfied customers?
The latest South African Customer Satisfaction Index (SA-csi) for life insurance has just been released and it shows who has the most satisfied customers in the country. According to Consulta that conducted the […]
South African Customer Satisfaction Index – Who has the most satisfied customers?
The latest South African Customer Satisfaction Index (SA-csi) for life insurance has just been released and it shows who has the most satisfied customers in the country. According to Consulta that conducted the […]
Benchmark of customer satisfaction shows TCF is key
What is the SA-csi? The South African Customer Satisfaction Index (SA-csi) is an independent national benchmark of customer satisfaction of the quality of products and services available to household consumers in South Africa. […]
