Cartrack to pay R10m after consumer complaints trigger settlement
Cartrack will pay a R5m fine and refund over R5.1m to customers after 210 complaints prompted a regulatory probe.
refunds
E-commerce risks outpace consumer protection laws, Ombud warns
A joint NCC and CGSO paper highlights rising e-commerce complaints and regulatory gaps, with proposed reforms set to reshape platform accountability and consumer protection.
Tax Ombud flags SARS delays in meeting resolution deadlines
The Tax Ombud’s 2023/24 report highlights delays in SARS meeting resolution deadlines, an increase in complaints, and a concerning rise in eFiling profile hijacking.
SARS pays back R10bn, but some taxpayers’ refunds are being withheld
Taxpayers should inform SARS if they have been unemployed for a full year or longer, to avoid being flagged as non-compliant.
Taxpayers are losing out in disputes with Sars by not going to the Tax Ombud sooner
The imbalance between the South African Revenue Service (Sars) and taxpayers, particularly when it comes to the dispute resolution process, remains a major concern for the Office of the Tax Ombud (OTO). Some […]
Sars defends its handling of VAT refunds and taxpayer disputes
The South African Revenue Service (Sars) has defended the way it handles VAT audits after this issue, as well as the time taken to resolve disputes, was raised by the Tax Ombud in […]
Sars is not targeting taxpayers unfairly, says Kieswetter
The SA Revenue Service (Sars) has “a long way to go” before its service reached an acceptable level and it was “striving hard” to strike a better balance between customer service and risk […]
