Tag Archives | Record keeping


Record Keeping Relief?

Some product providers have created facilities for advisers to upload documents on-line. This is then stored in a secure environment by the provider. John, a Moonstone Protector client recently raised an interesting compliance question in this regard. I have started uploading document directly to XYZ. In the past I used to send the documents via […]

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He said She said…

In December, the FAIS Ombud released no less than eight determinations. In a strange turn of events, one case was actually referred to the courts as the Ombud was unable to determine whether the client’s version of events was in fact true. This hinged on the fact that the client had made seven previous syndication […]

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The importance of proper record keeping

The Buthelezi determination by the FAIS Ombud, signed on 12 January 2016, highlights again the need for accurate record keeping and the dangers inherent in not completing an application form fully whilst at the client. The Complainant purchased a vehicle from a dealership in Secunda in June 2011. He visited Estene Brokers’ offices in Secunda, in order to […]

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