
Tribunal sets aside OUTsurance debarment over evidentiary gaps
The insurer did not provide supporting documents or call recordings that could resolve the material disputes of fact.

The insurer did not provide supporting documents or call recordings that could resolve the material disputes of fact.

Despite a guilty plea at a disciplinary hearing, a rep’s debarment was set aside after the Tribunal found the FSP had not followed the prescribed process.

Tribunal confirms that only benefits administered by a registered fund fall under the Pension Funds Adjudicator’s jurisdiction.

The former Sanlam Life representative claimed his brother only assisted him in an administrative or logistical capacity.

The Tribunal finds that the applicant’s contractual and supervision agreements meant she was a ‘representative’, placing her within the FAIS framework and its mandatory debarment provisions.

The fund would be acting ultra vires if it paid a savings withdrawal while the member’s and employer’s contributions remained unpaid.

The planner said his employee performed administrative tasks and denied that the engagements constituted ‘advice’ under the FAIS Act.

Outgoing Adjudicator Muvhango Lukhaimane says the system has laid bare long-standing non-compliance with section 13A of the Pension Funds Act.

The Tribunal says that even informal communications qualify as regulated advice if they involve financial recommendations.

The Tribunal confirms Assupol’s decision to debar a representative after forensic evidence showed he advised on life policies while unauthorised.

The evidence accumulated by Momentum supported its finding that the agent lacked honesty and integrity.

The Tribunal said allegations of not following sales scripts may breach internal policy but do not in themselves demonstrate dishonesty or a lack of integrity.

Pierre Erasmus said the sanctions were disproportionate, and his dealings with clients were friendships, not formal business relationships.

The client initially swore to non-consent, but in a second affidavit he said drugs clouded his memory, insisting he was present when the policies were initiated.

The FST found that repeated creation of phantom quotes and unauthorised ITC checks breached honesty and integrity standards.

The Tribunal agrees with the Authority that the rule amendment was void because the employer-appointed trustees were asked to leave the meeting during the deliberations.

Polygraph testing alone cannot establish dishonest conduct; where the circumstantial evidence is weak or contradictory, debarment is a disproportionate sanction.