Short-term insurers strengthen customer experience, but execution gaps persist
The 2025 CE Index places short-term insurers mid-table within financial services, with clear differences emerging between brands and channels.
MiWay
Santam’s earnings surge despite troubling weather and vehicle claims
Nearly all business units report strong growth in new business volumes.
Insured’s expert witness more credible than the insurer’s, judge finds
The court ruled that MiWay’s expert analysis relied too heavily on assumptions, while overlooking the driver’s account that he swerved to avoid a dog.
Customer sentiment towards insurers improves despite claims frustrations
King Price came out top in DataEQ’s latest Insurance Sentiment Index, which analyses what consumers are saying about their insurers.
Santam’s bold strategy curbs underwriting challenges, drives growth
Santam will ramp up efforts to tackle increased weather- and fire-related risks by implementing measures such as adjusting premiums and setting stricter risk limits.
Fund’s ‘unrealistic monthly returns’ of concern, warns financial regulator
MMM Krypto, marketed as a ‘mutual aid fund’, promises participants returns of between 24% and 36% per month.
Navigating South Africa’s roads: Top 5 auto insurance providers for 2024 named
The International Driver’s Association recently conducted a study comparing local insurers to identify the top 5 performers in car insurance, considering factors like comprehensive coverage and efficient claims processing.
What customers are saying online about SA’s major insurers
One short-term insurer bucks the overall negative trend when it comes to the claims-handling process.
MiWay ordered to pay up after car goes missing during a night on the town
The events that led up to an insurance claim for a stolen car are reminiscent of the hit comedy ‘The Hangover’.
KZN floods are the biggest natural catastrophe in Santam’s history
Santam’s current “best estimate” of its gross exposure to the KwaZulu-Natal floods in April is R3.2 billion. However, reinsurance cover will limit the net impact to about R500 million, it said in a […]
