How customer experience and social media are set to drive the short-term insurance industry
Old Mutual Insure’s Antonia Oakes shares her insights on the emergence of the ‘want it now’ culture and the evolution of the ‘experience economy’.
Digitisation
Crypto transfers: new client information requirements coming for CASPs and intermediaries
The ‘travel rule’ means CASPs and FSPs cannot initiate a crypto asset transfer unless they can transmit prescribed information.
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Threats and opportunities in changing insurance landscape
A dominant theme in this year’s Santam Insurance Barometer is how the rapid adoption of technology is changing the insurance landscape, and insurers and intermediaries need to be aware of the potential opportunities […]
Threats and opportunities in changing insurance landscape
A dominant theme in this year’s Santam Insurance Barometer is how the rapid adoption of technology is changing the insurance landscape, and insurers and intermediaries need to be aware of the potential opportunities […]
Pandemic fast tracked use of social media
During the COVID-19 pandemic, 74% of U.S. financial advisors who used social media for business initiated new relationships or onboarded new clients, according to the Putnam Investments Social Advisor 2020 Study. The research […]
Pandemic fast tracked use of social media
During the COVID-19 pandemic, 74% of U.S. financial advisors who used social media for business initiated new relationships or onboarded new clients, according to the Putnam Investments Social Advisor 2020 Study. The research […]
Where is digitisation taken us? – Please help us to help you
It’s been a year since the country went into lockdown. From a business perspective, client engagement and retention have been key to continuity. Technology, and more specifically digital technology, played a major role […]
Where is digitisation taken us? – Please help us to help you
It’s been a year since the country went into lockdown. From a business perspective, client engagement and retention have been key to continuity. Technology, and more specifically digital technology, played a major role […]
Broker of the future – It is not so much about what you do, but how
If you had any doubt that all cats are grey in the new global village, the reality of a post-Covid world confirms that there is no more “old normal” – the industry, wherever […]
Broker of the future – It is not so much about what you do, but how
If you had any doubt that all cats are grey in the new global village, the reality of a post-Covid world confirms that there is no more “old normal” – the industry, wherever […]
