
Tribunal affirms Ombud’s stance on credit life cover complaint
After the High Court remitted the matter, a new Tribunal panel deemed the challenge ‘frivolous and vexatious’.

After the High Court remitted the matter, a new Tribunal panel deemed the challenge ‘frivolous and vexatious’.

Complaints about life-benefit payouts climbed to 36% of the Division’s cases, from 34% in 2023.

Life insurers paid almost 96% of death and funeral benefit claims last year – with the total payout worth R39.9 billion.

The group’s after-tax profit from its insurance business increased by 12%, with its funeral plans now covering more than 12 million lives.