Tribunal orders refund after dealer tries – and fails – to contract out of CPA
The National Consumer Tribunal rules the dealer breached the Act by leaving serious defects unrepaired – rejecting its disclaimers and partial fixes.
#ConsumerProtectionAct
NCC’s list of vanishing online suppliers swells to 95
The National Consumer Commission has added 38 untraceable businesses to its warning list, underscoring the growing scale of consumer harm from rogue online suppliers.
Consumers can cancel defective, financed purchases using common law
The SCA rules that buyers may rely on actio redhibitoria to unwind financed vehicle purchases marred by latent defects, even when the deal falls under the NCA.
Court shuts down attempt to ‘run out the clock’ on consumer complaint
The judgment confirms that the National Consumer Commission can pursue suppliers for ongoing misconduct – even when they try to stall a complaint into expiry.
NCC launches probes into Shein and Temu as regulators warn of rising digital-market risks
Regulators warn that digital-market growth is outpacing consumer protection and local-job safeguards.
Court rules: you must repay the bank even if your car is faulty
If a financed car is defective, your recourse is against the dealer – not the bank financing the purchase.
Judge slams motor dealership for ‘sharp practice’ in defective vehicle case
The High Court upheld the NCT’s ruling against Avura Motors, criticising the dealership for attempting to discredit an assessor’s report it had previously relied on.
Court upholds R200 000 fine on dealership for ignoring compliance notice
The judgment makes it clear that remedies under the CPA – refund or replacement – are enforceable and cannot be frustrated by delay or technical objections.
Used car dealer loses appeal over sale of defective vehicle
The High Court upholds a National Consumer Tribunal ruling that the dealer must refund the purchase price and pay a fine for breaching the Consumer Protection Act.
Consumers can cancel a ‘voetstoots’ vehicle sale
A National Consumer Tribunal ruling confirms that selling a car ‘as is’ doesn’t nullify a buyer’s right to a refund or repair under the CPA.
Suspect online car dealers feature in NCC’s list of vanishing suppliers
The National Consumer Commission has named an additional 20 businesses that took payments but disappeared without delivering.
‘Droom Troue’: Tribunal orders R500 000 in penalties and refunds
The National Consumer Tribunal rules the Droom Troue competition was a sham, ordering refunds and fines after couples were misled into paying for a prize that never existed.
Consumer Commission clamps down on dodgy car repairs
The Tribunal orders Cape Town Motor Repairs to refund a customer and pay a R100 000 fine after failing to complete vehicle repairs within the agreed timeframe.
Consumer Tribunal orders suppliers to refund R697 000 for botched deals
The suppliers, which abandoned a home renovation and denied a refund for a defective vehicle respectively, were also fined a total of R250 000.
The effective use of disclaimer notices and clauses to exclude liability
Recent cases reaffirm that disclaimer notices must be prominently displayed and clearly worded to be enforceable, ensuring that consumers are adequately informed of their rights and risks.
NCC warns shoppers of fraudulent suppliers this festive season
From 1 December, the NCC’s contact centre hotline will be zero-rated for three months to help consumers report fake or expired foodstuffs.
CPA amendments: will financial services face stricter direct marketing rules?
Experts weigh in the impact on financial services of a proposed opt-out registry to protect consumers from unwanted marketing.
