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FSCA monitoring Twitter to measure banks’ TCF compliance

FSCA monitoring Twitter to measure banks’ TCF compliance

The FSCA is using social media to supervise whether financial products and services promote fair customer outcomes, and it will be looking into the banks’ low response rate to “priority tweets” as revealed by BrandsEye’s 2021 South African Banking Sentiment Index. BrandsEye defines a “priority conversation” as mentions that presented a risk to the bank, […]

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