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Home / Posts tagged “Complaints”

Complaints

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Video interview: New mutual insurer enters the market

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Key regulatory and compliance developments: looking back at 2024 and what’s ahead in 2025

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Issues around Budget 3.0 with tax specialist Louis Botha

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Non-life complaints resolved in favour of policyholders at 16.5%

Lead Ombud Edite Teixeira-Mckinon warns against drawing hasty conclusions about complaints stats without factoring in claims volumes and policy counts.

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Non-life insurance ombud sees 11% drop in complaints in 2024

Most complaints to the NFO went to the Non-life Division, whose interventions yielded R107m in quantifiable benefits for policyholders.

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Fraud floods complaints as banking ombud speeds up resolutions

Mobile banking fraud, phishing, and vishing drove 30% of all complaints, highlighting fraud as the leading issue in the Banking Division’s first year under the NFO.

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NFO’s Life Division recovers over R202m for consumers in 2024

Complaints about life-benefit payouts climbed to 36% of the Division’s cases, from 34% in 2023.

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Funds ‘must do more’ to hold employers accountable for arrear contributions

The OPFA on how retirement funds should address non-compliant employers, death benefit allocations, and requests to withhold benefits.

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Rise in complaints about medical schemes clawing back losses allegedly linked to fraud and waste

Schemes and healthcare professionals are at odds over whether these recoveries are justified, says the Council for Medical Schemes.

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Navigating insurance policies: how brokers can help prevent claim rejections

Tarina Vlok, MD of Elite Risk Acceptances, explains the importance of educating policyholders about their insurance coverage and exclusions.

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How bank errors and unseen fees impacted customers

The OBS’s 2023 annual report unveils chargeback disputes, hidden fees, and administrative failures.

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OBS reports record high complaints in 2023 as it transitions to NFO

The Ombudsman for Banking Services was kept busy with complaints about current accounts, loans, savings accounts, credit cards, and home loans.

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Ombudsman’s report unveils banking blunders and customer missteps

The cases dealt with by the banking ombudsman last year included a home auctioned for far below its value and fraud linked to a stolen phone.

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Life insurers with the most and least complaints to the ombud in 2023

There was a further decline in cases that were resolved wholly or partially in favour of the complainants.

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Complaints to the life insurance ombud return to pre-Covid levels

There were fewer complaints about funeral benefits in 2023, while complaints about life benefits continued to rise.

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Why policyholders complained to the short-term ombudsman in 2023

‘Lack of maintenance or wear and tear’ gave rise to most of the disputes in several categories of insurance.

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Short-term insurers with the most and the least complaints in 2023

The important statistic is the proportion of personal lines complaints relative to an insurer’s share of the total personal lines claims.

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Reana Steyn appointed to lead new National Financial Ombud scheme

The role of the NFO is to aid financial customers to obtain redress for alleged unfair treatment by financial product or service providers.

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Adjudicator questions compulsory membership of private security sector fund

The Pension Funds Adjudicator also says the conduct of retirement fund administrators during a transfer of administration should be regulated.

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Why policyholders complained to the short-term ombudsman in 2022

Annual report notes a steady increase in disputes related to power surge claims.

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Investment Rates

 

Updated 11 August 2025

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Money Market funds

Updated 11 August 2025

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N-e-FG: Tribunal dismisses R470m ‘pay-back offer’
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  • Apex court clarifies timing of dependency test for death benefit payouts
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