
How scammers turn your trust against you
Social engineering is driving digital banking losses as criminals use convincing impersonation, urgency, and technology to manipulate customers into giving them access to their money.

Social engineering is driving digital banking losses as criminals use convincing impersonation, urgency, and technology to manipulate customers into giving them access to their money.

Trudie Broekmann Attorneys says South Africa should adopt a mandatory reimbursement framework that goes beyond the UK’s protections for payment scams.

Complaints to the banking ombud jumped 25% in 2025, with phishing, account takeovers, and unauthorised transactions leading the way.

The Authority is studying the influence of financial content on social media, while advancing industry co-ordination as online fraud losses rise.