Banking complaints surge as fraudsters follow customers online
Complaints to the banking ombud jumped 25% in 2025, with phishing, account takeovers, and unauthorised transactions leading the way.
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What six banking disputes reveal about how the ombud thinks
The NFO’s 2025 annual report offers a glimpse into the disputes that reach the banking ombud – and the lessons they hold.
NFO recovers R442.99m for consumers as complaints climb
Digital-banking scams, rejected funeral claims, and insurance disputes over exclusions and maintenance emerged as key pressure points in 2025.
Fraud floods complaints as banking ombud speeds up resolutions
Mobile banking fraud, phishing, and vishing drove 30% of all complaints, highlighting fraud as the leading issue in the Banking Division’s first year under the NFO.
The risks of tap-and-go cards: how to safeguard your money
The Banking Ombud urges consumers to be proactive in protecting their funds, especially as complaints rise about unauthorised tap-and-go activity with lost or stolen cards.
