Brokers look to digital tools to reclaim time for client engagement

Two-thirds of brokers say they want plain-language breakdowns of extensions and exclusions, according to the 2025 Santam Insurance Barometer.

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What is the actual cost of free software?

Survey Results One of the key findings from our recent online Financial Services Technology Survey is that free customer engagement software is prevalent within the industry. Zoom (used by 80% of respondents) and […]

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What is the actual cost of free software?

Survey Results One of the key findings from our recent online Financial Services Technology Survey is that free customer engagement software is prevalent within the industry. Zoom (used by 80% of respondents) and […]

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Potential POPIA impact on social media

A very interesting article on the Werksmans website provides some insight into what may just be the first of many unforeseen outcomes of this new legislation.   A Legalbrief Today article points out […]

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This POPI is not a flower

As can be expected, the establishment of the office of the Information Regulator is experiencing some start-up problems. With 1 July 2021 set as the date when the final sections of the Protection […]

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The new Superpower?

In the world that I grew up in, there was a constant tussle between Russia and the USA to be recognised (feared?) as the biggest, or strongest, or whatever. Later, new kids on […]

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Collusion to no avail

An applicant who was debarred after being found guilty of fraud and dishonesty appealed to the Financial Sector Conduct Authority for a reconsideration of the decision. The applicant “attacked the process of debarment” […]

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