
Open letter to Kieswetter highlights rising taxpayer frustration
The Office of the Tax Ombud is seeing the same delays, verification snags, and procedural irregularities highlighted by a tax practitioner.

The Office of the Tax Ombud is seeing the same delays, verification snags, and procedural irregularities highlighted by a tax practitioner.

The Tax Ombud’s 2023/24 report highlights delays in SARS meeting resolution deadlines, an increase in complaints, and a concerning rise in eFiling profile hijacking.

The Tax Ombud is investigating SARS for potential service failures in addressing eFiling hijacking, with a review under way to uncover systemic issues.