#NationalFinancialOmbudScheme – Moonstone Information Refinery

Regulator pushes for stronger PAIA enforcement amid low compliance by public bodies

The Information Regulator’s upcoming guidance note clarifies that direct marketing via phone calls falls under POPIA’s consent requirements.

Watch: MBSE launches RE training for FAIS representatives

Watch: FPI Financial Planner of the Year on key issues shaping the financial landscape

Animated video explains the two-pot retirement system

Watch out for these tell-tale signs of a tax-filing season scam

Cybersecurity Joint Standard: commencement date confirmed

Is South Africa on track to getting off the grey list?

Looking back at this year’s FPI Professional’s Convention

Enhance your HR skills by attending our insightful webinars in November

Webinars on how to investigate misconduct and address poor performance

Recordings of our Employment Equity Act webinars are available

Recording of Moonstone Compliance’s Fica webinar is now available

The cases dealt with by the banking ombudsman last year included a home auctioned for far below its value and fraud linked to a stolen phone.

The National Financial Ombud’s jurisdiction will be expanded in phases to include the activities of all regulated financial institutions.

The previously separate credit, banking, and long-term and short-term insurance ombud schemes are now under one roof.

There is a high degree of consensus over the reform recommendations put forward by the World Bank Group, says Treasury.

And the requirement to accept oral complaints applies to financial institutions, not only ombuds.

The Ombud Council also provides an update on the status of the new FAIS Ombud rules.

Financial sector participants should take note of the differences between the NFO’s Rules and the rules of the existing ombud schemes.