African Bank pays R500 000 fine for misleading marketing
The advert touted a personal loan as an ‘investment’, contravening Conduct Standard 3’s requirements for clear, fair, and factually correct advertising.
#ConductStandard3of2020
Customer complaints: FSCA tells banks to raise their game
A review finds significant lapses in the banks’ complaint management – from inconsistent categorisation to poor record-keeping and communication.
