Two-thirds of brokers say they want plain-language breakdowns of extensions and exclusions, according to the 2025 Santam Insurance Barometer.
Regular readers will know that I have expressed my frustrations in the past with people who approached the Financial Sector Tribunal for leniency despite being blatantly dishonest. A recent decision by the Tribunal […]
The 2020 LT Ombud annual report notes an increase in complaints regarding accidental death policies. “These policies are generally sold by means of direct marketing, without advice*. Consumers buying life policies assume that […]
A recent Financial Sector Tribunal decision raised two very interesting perspectives on when dishonesty should not be used as grounds for debarment. Case number one The debarment was based on a finding that […]
The report highlighted several interesting trends in the difficult year under review. COVID-19-related complaints Credit life complaints Given the impact of COVID-19 and the lockdown on employment and the economy, it is not […]
Despite net inflows in the first quarter of this year tapering off from last year’s high levels, the total annual net inflows of R203.83 billion are the highest ever achieved by the local […]
Steven Manning, a friend in Australia (an expat who was a legal adviser while here) recently shared a his views on the situation down under in a series of posts, the last of […]
The annual report from the Ombud for Short-term Insurance (OSTI) always contains very educational case studies. This one sets how the circumstances behind a claim, which was refuted on the grounds that there […]
In a country beset by criminal activity, one has to be so alert when verifying documentation. We read regularly about people being convicted for fraud with driving licences, but do employers pay enough […]
The 2020 annual report from the Office of the Short-term Ombud (OSTI) shows some very interesting trends which developed during the year under review. Reasonable Precautions claims Refuted claims under the “reasonable precautions” […]
It was quite interesting to see a South African regulator take on an international giant like Whatsapp, setting out its terms for implementation of what appeared to be a very highhanded approach to […]
It was quite interesting to see a South African regulator take on an international giant like Whatsapp, setting out its terms for implementation of what appeared to be a very highhanded approach to […]
One has to wonder whether those who are so quick to criticise the industry in isolated cases ever take note of the good news. Not that I am implying that death is good […]
One has to wonder whether those who are so quick to criticise the industry in isolated cases ever take note of the good news. Not that I am implying that death is good […]
The Financial Sector Conduct Authority (FSCA) imposed an administrative penalty of R100 000 on a division of a leading bank for failing to meet a licence condition. The company was granted a licence […]
The Financial Sector Conduct Authority (FSCA) imposed an administrative penalty of R100 000 on a division of a leading bank for failing to meet a licence condition. The company was granted a licence […]
The answer is simple. Inflation, according to Thalia Petousis, fund manager at Allan Gray. Last week, the Reserve Bank’s Monetary Policy Committee (MPC) voted unanimously to keep the repo rate unchanged at 3,5%, […]
The role technology plays in an individual’s life is rapidly growing and individuals are becoming more dependent on it – from tracking steps to monitoring heart rate are now part of a daily […]
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