Author Archive | Janine Geldenhuys


Long Term Ombud Annual Report – Cases resolved in favour of complainants increased

“We received 11 768 written requests for assistance, including 5 978 chargeable complaints. In total, 3 367 cases were finalised, of which 31.5% were resolved wholly or partially in favour of complainants”, Judge Ron McLaren, Ombudsman for Long Term Insurance shares in the just-released 2018 Annual Report. He highlighted the following:  91% of complaints were […]

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CPD 2018 cycle extended

The FSCA has published the following exemption on its website: The Exemption from Continuous Professional Development Requirements, 2019 – No 2 of 2019 The purpose of the Exemption is to allow financial services providers, key individuals and representatives until 31 July 2019 to comply with the Continuous Professional Development requirements set out in the Determination of Fit and Proper Requirements […]

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Considering doing a qualification? – Some guidelines on the Higher Certificate in Wealth Management

With qualifications being a definite “must” for advisors in most categories, it is important to know which one is the right choice. The FSCA recently released FAIS Notice 36 of 2019, providing updated lists of qualifications for FSPs, KIs and Representatives in different categories. Moonstone Business School’s Higher Certificate in Wealth Management (NQF5) appears on […]

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Internet access – Survey reveals South African connectivity statistics

Communication plays an important role in the fundamental operation of a society. It links people and businesses, facilitating communication and the flow of ideas and information and coordinating economic activities and development. The General Household Survey indicates that 64.7% of South African households had at least one member who had access to, or used the […]

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COFI Bill – Aims to strengthen regulation customer treatment and general market conduct

The Conduct of Financial Institutions Bill (COFI) intends to regulate how the financial services industry treats its customers. The Bill was published by the Minister of Finance in December 2018 and was open for public comment until 1 April 2019. COFI Bill and the reform process The COFI Bill is part of the Twin Peaks reform process underway […]

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Unclaimed policy benefits – ASISA members using tracing activities to honour claims

ASISA’s members united policyholders, beneficiaries, investors & heirs with unclaimed assets of R8.1bn last year. According to a recent ASISA news release, unclaimed assets of R17.1bn remain, but members will honour claims no matter how long it takes for the legal owners to come forward. Rosemary Lightbody, the senior policy adviser at ASISA, says despite […]

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