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Author Archive | Janine Geldenhuys


Covid-19 – Sanlam’s claims since March reiterates value of insurance

Between March and August this year, Sanlam Individual Life has paid out over R162 million in COVID-19 related claims. Sickness and income protection benefits amounted to over R17 million claims while death and funeral claims paid out over R144 million. Petrie Marx, Product Actuary at Sanlam, noted that in August alone, death and funeral claims related to Coronavirus […]

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Tax complaints – Who to turn to

The role of the Tax Ombud (OTO) is to review taxpayers’ complaints against SARS and help resolve them through mediation or conciliation. OTO’s CEO, Prof Thabo Legwaila, recently reiterated the importance of fairness in tax collection and the independent role his office plays in the resolution of taxpayers’ complaints against SARS when he launched its […]

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Local Fund managers struggle – Top-rated manager shares views on topical issues

According to Patrick Cairns of Citywire “it’s been a tough old time for local fund managers” as the latest Citywire fund manager ratings indicated that South African managers have done noticeably worse than their global counterparts over the past three years. “Citywire uses the information ratio to rank managers every month. This is defined as […]

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Change in risk cover – OSTI case study illustrates importance of regular reassessments

The importance of evaluating and reassessing a client’s risk, including changes in insurance risks under the COVID-19 lockdown period was one of the topics discussed at the OSTI’s virtual Consumer Webinar. “Elements and circumstances of risks change throughout one’s life. Depending on the stage of your life and the circumstances, there might be times when […]

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Covid-19 Pandemic – How medical schemes assist members

The financial services industry across sectors have responded in various ways to reduce the economic impact of COVID-19. The unprecedented pressure on consumers brought on by the pandemic has also prompted a quick response from medical schemes who have rallied to grant financial and other assistance to their members. Lerato Mosiah, CEO of the Health […]

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Insurance Claims Administrator Qualification – Get recognition for your hard work and experience

Did you know that your “on the job training” and years of experience in handling claims can now lead to you obtaining a formal, recognised qualification? Recognition of Prior Learning (RPL) is the key that opens this door. What is Recognition of Prior Learning? Recognition of Prior Learning (RPL) is a process by which individuals […]

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Technology is reshaping financial services

The COVID-19 pandemic and lockdown have changed the way we interact with each other. Most of us have embraced digital solutions and carried on with our jobs, but in a different manner altogether. “Demand for Microsoft Teams shot up during lockdown, with the company reporting 44 million daily users in May – a 40% increase […]

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