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Author Archive | Janine Geldenhuys

wearables

Wearables for the win

The role technology plays in an individual’s life is rapidly growing and individuals are becoming more dependent on it – from tracking steps to monitoring heart rate are now part of a daily ritual. Wearable devices have steadily become a have-to-have accessory thanks to their dependability and versatility. “The wearables market grew from 24 Billion […]

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habits-stick

Five ways to get new habits to stick

COVID-19 has changed our experience of being a customer, an employee, a citizen and a human. These behaviour shifts will not change overnight and some have now become the norm. “Well, COVID-19 has turned our routines on their heads. With regular routines thrown out the window, how likely is it that our lives have permanently […]

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web-scraping

Are you potentially exposed to the risk of screen scraping?

In 2020, the South African Reserve Bank (SARB), the Payment Association of South Africa (PASA) and the Financial Sector Conduct Authority (FSCA) issued a joint statement warning consumers about the risks associated with instant online EFT (electronic fund transaction) payments, particularly in relation to screen-scraping. (Read: Instant EFT – Payment option can lead to online […]

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designated-service-providers

CMS clarifies selection of Designated Service Providers and excessive co-payments

As a result of a high volume of queries following the recent publication of the Government Gazette Notice on the future of Designated Service Providers (DSPs) and co-payments, the Council for Medical Schemes (CMS) released a communication to provide clarity. In the media release, the CMS clarifies that DSPs and co-payments are legislative measures aimed […]

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banks-complaints

Banking Ombud on banks’ performance

According to the Annual Report of the Ombudsman for Banking Services (OBS) there was a significant increase in cases for most Banks when compared to 2019. Only Absa Bank recorded a reduction in complaints (down 36% year-on-year). Reana Steyn, Ombudsman for Banking Services, cautioned that the number of files opened against a bank should not […]

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