Author Archive | Paul Kruger


Possible POPI Commencement Dates

ITWeb recently printed an article titled Regulatory quagmire awaits SA’s IT businesses which provides, inter alia, some idea of what we can expect in terms of the roll out of the Protection of Personal Information Act (POPI). Law firm Michalsons believes that in 2017, data protection compliance will become more urgent. This is because of […]

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Santam makes TCF decision

An Operational Circular titled “Settlement of claims on damaged or stolen vehicle tyres and shock absorbers/springs”, issued on 24 January 2017, provides a good example of Treating Customers Fairly in action. Commercial and Personal lines Motor policies cover loss of or damage to the insured vehicle. Without loss or damage the Company is not liable. Damage to […]

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Risk Involved in Short-term Home Rentals

The latest Mutual and Federal newsletter contains an article by SA Property News of interest to brokers and their clients who make use of facilities like AirB&B to rent out their houses and flats on a short-term basis to earn additional income. Attie Blaauw, head of personal lines underwriting at Santam says: “When you decide […]

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Cybercrime – coming to a PC near you soon

For all you know, (or may not know), it may already be there. Our staff was recently addressed by cyber security specialists on the current status of cybercrime in South Africa. This is not the kind of list where you want to appear near the top, but South Africa rates third highest in the world […]

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Raging Bull Awards

Congratulations to all recipients of these prestigious awards from all of us at Moonstone. It is pleasing to note that the majority of these winners use our platforms to share information with the public via our subscribers, of whom about 22 000 are registered to market collective investment schemes. Special mention should be made of Nedgroup […]

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Gap Filling for Tied Agents

In case you thought this may be a rather painful dissertation on what a dentist does, think again. In the Retail Distribution Review, the Regulator aims to provide for situations where tied agents, or Product Supplier Agents (PSAs) are unable to comply with clients’ needs as their employer does not offer the product the client […]

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Adviser and Advice Differentiation

The December 2016 Retail Distribution Review update provides clarity on matters which appeared slightly confusing in earlier proposals. The Regulator did away with the “multi-tied” category of adviser – in future, you are either tied or independent, although the formal title is yet to be determined. The proposals to distinguish between various types of advice, […]

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Robo-advice: Friend or Foe?

The increasingly important role of technology in assisting survival and growth in the industry necessitates more attention than most of us has hitherto given to this aspect. The one phrase most of us have heard before, and may not always quite understand, is robo-advice, which enjoys some traction in Australia and New Zealand. A recent […]

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New advertising standards for investment policies only

Chapter 4 of the proposed new Policyholder Protection rules contains details regarding advertising standards specifically applicable to investment business. No projected benefits (including but not limited to maturity, income, death, disability or (partial) surrender benefits) may be included in advertisements, brochures or similar communications if the policy benefits depend on future unknown investment performance, unless […]

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