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Author Archive | Ian Dunbar

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Filtering the Fintech hype

A tale of old banking, new banking and the missing wallet I was travelling in the UK earlier this year and I managed to lose my wallet. That is a horrible experience at the best of time, but absolutely the worst experience when sitting at a train station outside of London, heading to Heathrow to […]

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Client engagement

Bringing back the human element in client engagement

Here’s a novel revelation.  It turns out customers are also human, after all.  It fascinates me that in many industries and businesses we seem to have forgotten that customers (those folk that buy and consume, pay bills and keep businesses afloat) are actually human beings.  When did that undisputable fact get lost?  We now have […]

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